365jogos FAQ – Get Your Questions Answered

No. Registration is 100% free. At 365jogos does not charge any fees to create or maintain an active account. You only need funds if you want to deposit and play — and even then, the minimum deposit is just R$ 10.00 via Pix. If anyone contacts you asking for payment to create a 365jogos account, it's a scam. We never do that.

No. The policy at 365jogos only allows one account per CPF. Creating multiple accounts to claim the welcome bonus more than once is considered fraud and results in the permanent suspension of all accounts involved, with potential forfeiture of balances. The system cross-references CPF, email, phone number, and device data to detect duplicate accounts.

The minimum age is 18 years, verified at the time of registration through your CPF with the Receita Federal. Accounts created with underage individuals' data are closed immediately upon detection, with no exceptions. A 365jogos takes the protection of minors very seriously and applies identity verification (KYC) before releasing withdrawals.

First, check your spam or junk folder — the confirmation email from 365jogos sometimes ends up there, especially in Gmail and Outlook. If it's not in spam, contact support via live chat, available 24 hours. Share the email address you used when signing up and our team will resend the confirmation right away. Make sure you entered your email correctly during registration.

The 365jogos accepts all major payment methods available in Brazil: Pix (recommended — hits your account in under 60 seconds), boleto bancário, credit and debit cards (Visa and Mastercard), PicPay, Mercado Pago, and TED bank transfer from any bank — Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, and others. The minimum Pix deposit is R$ 10.00. For boleto, the minimum may differ — check the conditions when generating the slip in your account.

Pix deposits at 365jogos are processed in under 60 seconds, 24 hours a day, 7 days a week, including weekends and national holidays. The amount appears in your account balance as soon as the Pix is confirmed by the banking system. If the balance does not appear after 5 minutes, contact support with your Pix receipt and we'll sort it out right away.

The minimum deposit via Pix is R$ 10.00. To activate the welcome bonus, your first deposit must be at least R$ 20.00. The maximum daily deposit limit varies by account level and can be adjusted in the responsible gambling settings — you can set a lower cap to keep your spending in check. To increase standard limits, please contact support.

No. All deposits must be made by the account holder themselves. 365jogos 365jogos does not accept third-party deposits due to fraud prevention requirements and payment regulation compliance. Deposits made with cards or bank accounts belonging to someone else will be reversed and the account may be suspended pending investigation. Please use only your own payment methods.

Bank boletos can take up to 1 business day to clear after payment. This means that if you pay the boleto on a Friday evening or over the weekend, the credit may only appear in your 365jogos account 365jogos on Mondays. For players who value speed, Pix is always the best option — funds arrive in under 60 seconds, any time of day or night.

Pix withdrawals are processed in under 60 seconds at 365jogos, 24 hours a day, including weekends and holidays. After requesting a withdrawal in your account dashboard, the funds arrive in your bank account in real time. For first-time withdrawals or amounts above certain thresholds, identity verification (KYC) may be required — this typically takes a few hours — but after that, all subsequent withdrawals are instant.

The minimum Pix withdrawal is R$ 20.00. The maximum withdrawal limit per transaction and per day varies by account level. For amounts above R$ 500.00, identity verification with an official ID (RG or CNH) may be required before processing. Once verification is approved, all subsequent withdrawals within the daily limit are released with no additional red tape.

The most common causes of withdrawal delays at 365jogos include: pending identity verification (KYC) — you'll receive an email with the required documents; bonus balance mixed with real balance before the rollover is completed; an invalid Pix key or one not linked to your CPF; or a security review due to unusual activity. If none of these apply and your withdrawal has been pending for more than 15 minutes without processing, contact support via live chat with your withdrawal request number on hand.

For the first withdrawal or for withdrawals above R$ 500.00, 365jogos requires identity verification (KYC) with a photo ID (RG, CNH, or passport) and a selfie holding the document. This is an industry-standard process designed to protect you from fraud and ensure funds are sent to the right account. Review is typically completed within 24 business hours. Once approved, future withdrawals within the standard limit require no further verification.

Pix withdrawals at 365jogos are processed very quickly — often within seconds. For that reason, cancellations are generally not possible once a request has been submitted. In some cases, if the withdrawal is still showing a status of "under review", support may be able to cancel it upon an immediate request via live chat. Please note that frequently canceling withdrawals to keep playing is one of the signs of problem gambling — our responsible gambling can help you stay in control.

The welcome bonus at 365jogos is credited automatically after your first deposit of at least R$ 20.00. The bonus amount is added to your bonus balance, which is separate from your real balance. To convert the bonus into withdrawable cash, you must meet a rollover requirement of 30× the bonus amount. For example: if you received R$ 100.00 in bonus funds, you need to wager a total of R$ 3,000.00 on eligible games to release the balance. Bets on slots count in full; table games may count at a reduced percentage. Minimum odds of 1.50 apply for Sports Betting.

Yes. Your real balance (the money you deposited) can be withdrawn at any time, regardless of whether you have an active bonus. Withdrawing your real balance does not automatically cancel the bonus — however, if your account balance falls below the active bonus amount, the system may cancel the bonus in accordance with the terms. We recommend reading the Terms and Conditions for each promotion to understand exactly how it works in each case.

The weekly cashback from 365jogos is calculated on net losses for each week (Monday through Sunday) and credited automatically every Monday, with no need to request it. The cashback percentage varies according to the player's level in the loyalty program. Cashback is credited as bonus balance and may carry a lower rollover requirement than the welcome bonus. Users with an active self-exclusion or who have flagged difficulties with gambling are removed from cashback eligibility.

Unfortunately, expired bonuses cannot be restored. Every bonus has a time limit — generally between 7 and 30 days depending on the promotion — and this is clearly stated in each offer's terms. To avoid losing a bonus, keep an eye on the deadline in the "My Bonuses" section of your account dashboard. If you have questions about a specific bonus before it expires, support can clarify your remaining rollover balance and the time left.

After creating your account at 365jogos, you receive a personalized referral code available in your dashboard. When a friend creates an account using your code and makes their first deposit, both of you receive an additional bonus. The code can be shared via WhatsApp, email, or social media. The referral bonus is credited automatically once your friend completes their first eligible deposit. Each code is valid for multiple referrals with no expiration.

The 365jogos offers a complete catalog: Sports Betting (Brasileirão Série A, Copa do Brasil, Libertadores, state championships, UFC/MMA, NBB, volleyball, e-sports), live casino (roulette, blackjack, baccarat, live poker with real dealers in Portuguese), slots (hundreds of games from Pragmatic Play, NetEnt, Play'n GO, Hacksaw Gaming, and others), crash games (Aviator, Spaceman, JetX), roulette, blackjack and poker. All accessible with a single account.

Yes. All games available at 365jogos use certified random number generators (RNG) audited by independent laboratories. Each slot's RTP (Return to Player) is displayed on the game page for full transparency — you know the theoretical return percentage before you even start playing. Live casino providers such as Evolution Gaming and Pragmatic Play Live are regularly audited by international bodies. Live game results are broadcast in real time via cameras — nothing is manipulated.

Yes. Most slots and casino games at 365jogos has a demo mode, which lets you play for free using virtual credits before wagering real money. It's a great way to get familiar with the game mechanics, special features, and RNG behavior without any financial risk. Demo mode is not available for live games or Sports Betting — in those cases, all bets use real balance or bonus balance.

The 365jogos covers all Brasileirão Série A matches with live betting — odds update in real time as the game unfolds. You can bet on the outcome, next goal, total goals, corners, cards, exact score, and dozens of other markets while the match is in progress. The Copa do Brasil, Libertadores, Recopa Sudamericana, and the major state championships also have live coverage. Keep an eye out for "boosted odds" available on selected matches — these are exclusive to registered players and appear in the promotions panel.

Crash games are games where a multiplier starts at 1× and climbs continuously until it "crashes" at a random point. You set your bet amount and decide when to hit the cash-out button — the longer you wait, the higher the multiplier, but if the crash happens before you cash out, you lose your stake. The most popular crash games at 365jogos are Aviator (Spribe) and Spaceman (Pragmatic Play). You can set an automatic cash-out multiplier to lock in a return without having to react manually. Bets starting from R$ 1.00.

On the login, click "Forgot my password". Enter the email address linked to your account and you'll receive a secure link to set a new password within 2 minutes. The link expires in 30 minutes — if it runs out, just request a new one. Also check your spam folder if the email doesn't show up in your inbox. Can't remember the email you registered with? Contact support via live chat with your CPF and date of birth handy.

Yes. The 365jogos is fully responsive and works in your mobile browser — Chrome, Safari, Samsung Internet, Firefox — with nothing to install. Slots, Live Casino, crash games, and Sports Betting all work normally through the mobile browser on a 4G or Wi-Fi connection. For a richer experience with push notifications for results and promotions, the native app for Android and iOS is also available. The choice is yours.

Details such as your email, phone number, and password can be updated directly in your account dashboard under "Settings". Core information such as your full name, CPF, and date of birth cannot be changed after registration — these are tied to your real identity and are used for payment verification. If there is a genuine error in this data, please contact 365jogos support 365jogos with official documentation for case review.

To close your account, contact 365jogos support 365jogos via live chat or send an email to contato@365jogos.best with the subject line "Account Closure". Before the account is closed, any available real balance will be released for withdrawal via Pix. Bonus balances will be canceled. Closure is irreversible — the CPF linked to the account cannot be used to create a new one. If you're closing your account due to gambling difficulties, please also consider permanent self-exclusion, which has additional protections.

Yes. The 365jogos operates in full compliance with Brazil's General Data Protection Law (LGPD). All personal data is stored with encryption, never sold or shared with third parties without your consent, and can be requested or deleted upon formal request. Data transmission between your device and our servers is protected by 256-bit SSL — the same standard used by major Brazilian banks. Read our Privacy Policy full page for more details.

Go to your account dashboard, navigate to "Settings", then "Responsible Gambling". There you can set a daily, weekly, or monthly deposit limit. Limit reductions take effect immediately. Limit increases are held for 7 days — this window exists to protect against impulsive decisions. You can also set session time alerts and per-bet stake limits. All tools are free and available at any time.

Temporary self-exclusion (from 24 hours up to 6 months) can be activated directly from the dashboard under "Settings" > "Responsible Gambling". Self-exclusion takes effect immediately and cannot be reversed before the period ends. For permanent self-exclusion, send an email to contato@365jogos.best with the subject line "Permanent Self-Exclusion" or request it via live chat — we handle these as urgent and typically process them in under 1 hour. During any self-exclusion period, your available real balance can be withdrawn via Pix as normal. Learn more on our Responsible Gambling.

No. Users with an active self-exclusion are immediately removed from all marketing email lists, promotional notifications, and cashback communications. 365jogos 365jogos will not send bonus offers, new game announcements, or any communication encouraging a return to play during the self-exclusion period. You will continue to receive only essential account security communications, such as alerts for unauthorized access attempts.

Yes. Our responsible gambling team is available 24 hours a day via live chat to talk without judgment and help you activate the right protection tools for your situation. If you notice you're betting more than planned, chasing losses, or putting gambling ahead of other commitments — these are signs worth paying attention to. You don't have to wait until things get worse. Reach out via chat or visit our Responsible Gambling to learn about all the tools available to you.